Returns & Exchanges
At MTN SHOP, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and exchange process within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original, unused condition with all tags and packaging intact, ensuring the RMA number is clearly marked on the outside.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our centralized distribution center.
Receive Refund or Exchange
Once our quality control team inspects and approves your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing